At Evident, we are dedicated to ensuring your microscopy equipment operates at peak performance, minimizing downtime, and providing you with peace of mind. With over a century of optical and digital innovation, we stand as a global leader in microscopy solutions, committed to delivering exceptional products and customer support.
Why choose Evident Services?
Service from the manufacturer: Our services adhere strictly to factory specification with special production tools, utilizing only genuine Evident parts to guarantee optimal performance and longevity.
Skilled Service Personnel: Our service team undergoes continuous, rigorous certification-based training to stay abreast of the latest technological advancements, ensuring your equipment is in capable hands.
Global Support Network: With a global presence of field service engineers and ISO 9001 certified repair centers, we offer consistent, high-quality service that meets local standards, ensuring prompt and reliable support wherever you are.
Our Services
From installation setup to ongoing maintenance and urgent repairs, our suite of services is designed to keep your equipment functioning :
Installation & IQ/OQ
Professional setup and qualification services to ensure your equipment meets all operational standards from day one.
Training Programs
Empower your team with hands-on training, enhancing their proficiency and maximizing the utility of your microscopy systems.
Preventive Maintenance
Regular, scheduled upkeep to preempt potential issues, extending the lifespan of your equipment and maintaining optimal performance.
Corrective Maintenance
Swift, effective repairs to address any equipment malfunctions, reducing downtime and restoring functionality promptly.
Our Service Plans – Safeguard Your Investment
Your needs come first, and our service plans are tailored to meet them. We stand behind our products with a commitment to prompt service and technical support to help you achieve your goals. Choose from various service plans to keep your microscope running at peak performance.
Our service plans include:
- Priority support: Minimize downtime with faster response and priority access to our service personnel.
- Regular scheduled maintenance: Keep your equipment in peak condition to routinely produce reliable results.
- Predictable repair costs: Eliminate unplanned expenses and emergency approval of unbudgeted costs.
- Seamless support: Access direct, efficient solutions when you need them for greater peace of mind.
Choose from Our Service Plans
| Benefit | Maintenance | Protection | Performance Plus |
| Priority remote support* | ✓ | ✓ | ✓ |
| Preventive maintenance | ✓ | ✓ | ✓ |
| Repair coverage (parts, labor, travel) | 10% discount | ✓ | ✓ |
| Fast on-site response** | ✓ |
* Priority support with 90% of calls answered directly.
** On-site response within a target of three (3) business days versus seven to ten (7-10) business days for the Protection plan.
Availability may differ by region, please reach out to your local sales and service teams or contact us.
Key Benefits of Our Service Plan
- Peace of mind
- Increased uptime
- High performance
- Full cost control
In addition, we offer options to extend the original manufacturer’s warranty (excludes wear and tear repairs).