Important Notice For Customers Using Our Products Over an Extended Period
Thank you for your continued use of our products.
With precision optical and electronic equipment, electrical, electronic, and other component parts may deteriorate over time due to prolonged use, depending on frequency of use, operating environment, and storage conditions.
To help ensure the safe use of our products, we ask that you regularly check the condition of your product and, for products that have been in use for an extended period, consider having them inspected and, as needed, having parts replaced or the product updated.
The appropriate timing for inspection or parts replacement varies depending on the type of product, frequency of use, operating environment, and storage conditions. For inspection, repair, or updating of products used over an extended period, please contact our support desk.
If any of the following symptoms occur, discontinue use immediately
- Unusual noise, odor, excessive heat, or smoke
- Unstable operation or failure to function normally
- Damage, discoloration, corrosion, or significant deterioration of the power cord, plug, housing, or other external components
- Any other condition that appears abnormal
If any abnormality is observed, discontinue use immediately, and if it is safe to do so, turn off the power and unplug the power cord from the outlet. Do not attempt to disassemble or repair the product yourself; please contact us through “Inquiries Regarding Repair, Inspection, and Support” below.
Depending on the type of product, the time of manufacture, and the availability of parts, we may not be able to provide inspection, repair, or parts replacement. In such cases, please consider updating to a successor or replacement product.
Inquiries Regarding Repair, Inspection, and Support
For product inspection, repair, and support, please contact us via the page below.
Evident Repair, Inspection, and Support
Inquiries Regarding Successor Products
For information on discontinued products and their successor products, please see the page below.
Discontinued Products / Successor Products
For information on successor products and quotations, please contact Evident Sales.