1. Our commitment to open and transparent management of your personal information

At Evident we are committed to the open and transparent management of your personal information in line with our obligations under the privacy laws.

Broadly, personal information is defined as information that can identify you in some way.

In connection with our business, we collect, hold, use and/or disclose personal information for a range of purposes. Generally, we use your personal information to conduct the following activities and functions:

• to provide, maintain and improve our products and services;
• to respond to your comments, queries or concerns;
• to administer and conduct marketing campaigns, contests, research grants, sponsorship and educational programs; and
• notify you of any safety-related concerns.

This document sets out the policy of Evident Australia Pty Ltd (ABN 16 655 909 158) relating to how we collect and use personal information including:

• how we collect and protect your information;
• how we may view and hold patient information;
• how we use your information;
• disclosure of information;
• our compliance with direct marketing and how you can opt-out;
• offshore disclosure of information;
• our websites and use of cookies;
• how you can access or correct personal information or complain about our use of your personal information; and
• how to obtain further information.

2. Collecting and looking after your information

The main way we collect personal information about you is when you tell us. Sometimes we collect personal information from other sources, such as referrals from individuals or other businesses, or publicly available information

We may also record phone calls for customer service training purposes.

The types of information we may collect and keep includes:

• your name, date of birth and contact details;
• your position title, qualifications and employment history
• your organisation;
• your preferences and interests;
• payment details, including credit related information; and
• complaint details.

With respect to complaints, we will undertake an investigation and may collect information related to parties involved in the complaint, which can include names and contact details of health professionals.

We collect this information so we can deliver our goods and services to you, carry on our business or provide you with anything else you might require.

We take all reasonable steps to ensure that your personal information is kept secure and protected against loss, unauthorised access, unauthorised use, modification, disclosure or any other misuse. Any information we hold is stored on secure servers, either in Australia and/or overseas, that are protected in controlled facilities.

3. Patient Information

In the course of providing or maintaining our products, we may view and hold personal information pertaining to patients or other third parties. We have protocols in place to maintain confidentiality and will discard any patient information obtained from our customers or any other party.

4. Use of your personal information

We use your personal information for the purpose of carrying out our business activities and functions, including addressing your inquiries or concerns and any other related activities that you may expect from us.

We also use that information for a related secondary purpose where you would reasonably expect us to use the information or where permitted by law.

We use the sort of information collected from your computer (mentioned in 8) for the purposes of managing our website, improving our business and ultimately delivering better results for our customers.

Use of your information will only be made in accordance with the law.

5. Disclosure of your personal Information

If we do disclose your personal information, it will only be for the primary purpose for which it was collected or for a related secondary purpose where you would reasonably expect us to disclose the information.

We may disclose your personal information, with consent, for other purposes and in any other way that is required or authorised by you or the law.

Situations where your personal information may be disclosed includes disclosure to third parties that provide services (such as marketing, logistic, payment and technology support) on our behalf, to our related companies or affiliates, regulators and to resolve your queries or concerns.

In addition, disclosure of your information will only be made in accordance with the law.

6. Direct Marketing and Opting Out

We will only use your information for direct marking (advertising, special offers, updates etc) if you have given express or implied consent to receive it.

We will only ever send you direct marking communications that are consistent with our obligations under the law.

We will always make it clear and simple to opt out of these communications and will respond to an opt out or unsubscribe request within 5 business days.

There are lots of links that will allow you to opt out or unsubscribe from direct marketing communications on the communications themselves but if they aren't showing up, for whatever reason, please email au-privacy@evidentscientific.com to request an opt-out or to unsubscribe.

7. Offshore disclosure

As part of our business, disclosure of your personal information may be made to offshore entities, including third party entities and related entities or affiliates. Sometimes this disclosure will be made so they can perform a service on our behalf (this can include storing and processing our data) or in the case of related entities or affiliates, to share information in some circumstances.

When disclosing your information to any offshore entity it is still our responsibility to ensure your personal information is protected. We ensure, amongst other things, that:

• the current privacy policy of the foreign entity complies with the Australian requirements and in line with Evident’ privacy obligations;
• if necessary, we will seek further agreements or consents from the foreign entity; and
• we will mitigate any risk of a breach of this privacy policy even when the disclosure is to a foreign entity.

The countries where these entities reside are varied due to the nature of wireless networks and cloud computing, therefore it is not practical for us to notify you of which country your personal information may be located.

Where an offshore disclosure is made it is always in accordance with the law.

8. Our Websites and Cookies

When you visit our websites, we collect information using cookies. For more information see Cookie Policy.

9. Your rights to access, correct or complain

We are only allowed to, and only want to, keep your personal information if it is correct.